The freight forwarder may be awaiting payment for certain clearance fees or duty/import VAT.
VAT payment - please remind the freight forwarder we are using Postposed VAT accounting under our EORI number GB 125 5067 30 065. Alternatively, we can pay the VAT to the freight forwarder but then you will need to request an Oracle adjustment.
For duty – if duty is due then this will need to be paid at the port before the goods are released. The University does not have a deferment account, so we can ask the freight forwarder to pay it on our behalf or the supplier.
Please be clear with the supplier who is going to clear the goods, pay the VAT and duty and the clearance charges.