"…the Dashboard contains a number of KPIs which, when the factors affecting the measure are understood, highlight opportunities for improvement. Often, we in departments instinctively know where there is a problem, but it is useful to have data to back up instinct with evidence. Other times, we know there is an issue, but only on reviewing the data can we pinpoint the cause. Ultimately, it is difficult to make improvements if you don’t understand what is happening within the process, and the KPIs on the Dashboard offer departments that insight into what they are doing…"
Claire D’Mellow – Finance Manager, IT Services