Estates Services – Facilities Management Mail Room
Website: https://estates.admin.ox.ac.uk/mail
Sales Contact:
Mail Services Team: mail.services@admin.ox.ac.uk
Agreement Summary:
There is a mail room service based at Wellington Square (managed by the FM team) which provides franking and courier services to the wider University, including the booking of services from Preferred Suppliers. Before making any local arrangements for franking or mailroom services, including the booking of external couriers, please contact the mail room to discuss your needs. Further information on the service can be found via the above website link or by contacting the Mail Services Team direct.
DHL International (UK) Ltd
Website: www.dhl.co.uk/en/express.html
Contact: Charlie Leggett (Account Manager)
Email: charlie.leggett@dhl.com
Mobile: 07702828750
Customer Support:
Customer Services Tel: 0844 248 0844
Customer Services Email: ukcustomer.focus@dhl.com
UK support functions
Agreement Summary:
HE Sector Pricing.
Commercial Invoice Template (PDF)
To obtain copy DHL invoices: DHL Invoice Enquiry Team (UK based); 0344 248 0777 or ukinvoicequeries@dhl.com (email may take a while to respond)
Or:
Use www.mybill.dhl.com Account holders can log on to the MyBill portal at any time to obtain invoices, waybills and any other supporting documentation. To register for the Mybill service please use the link.
Raise a query with a DHL invoice: Log the query in the MyBill hub for DHL invoice enquiry team to investigate.
To track shipments and answer general queries: WhatsApp Digital Assistant is available 24/7, just start a WhatsApp chat with 01163 265 750. Or Call Customer Services 0844 2480844/email: UKcustomer.focus@dhl.com. Provide your tracking number or waybill number in the subject line.
Live chat: dhl.co.uk/contact If our Digital Assistant is unable to answer your query, you will be offered the opportunity to speak to one of our live chat advisors during business hours.
Note:
DHL should not be used to send personal data, nor be provided with recipient lists where protected characteristics may be identified (e.g. NHS diabetes or cancer patients responding to a questionnaire). Should you wish to send personal data or send material to sensitive recipient lists, please contact Peter Nkum Jnr (Purchasing) for further advice.
RM Couriers Ltd
Website: www.rm-couriers.co.uk/
Sales Contact:
For booking couriers and courier related queries
Email: rmcourier01@gmail.com
Tel: 01865 712228
Finance:
For invoice and payment queries
Tel: 01865 712228
Email: rmcourier01@gmail.com
Agreement Summary:
Discount Summary:
- 15% discount from the rates on the attached price lists (unless otherwise stated)
- Dry Ice and Dangerous Goods incur an £80 surcharge (before discount)
RM Couriers Price List (PDF)
